Device Details

The Device Details page provides an organized inventory of data collected for individual devices. This updated experience introduces new categories of information and arranges them in a tabbed layout that includes Summary, Health, Hardware, Network, Security, Services, System, and Users.

Each tab presents device-specific data to help administrators verify configuration, investigate issues, and take appropriate action. The page also includes options to restart a device, initiate a scan, delete the device, or run a policy.

Notable changes include:

• New tabbed structure for navigating device information
• Significant expansion of available data points across all categories
• Device Snapshot section for quick reference to system and network details

This documentation describes how to access and use the Device Details page to review device data and perform management tasks.

Depending on your Automox plan, you will have access to dynamically updating device information. As new data becomes available by the agent, it will be automatically displayed on this page.

Viewing Details for a Device

To view details for an individual device in your organization, follow these steps:

1. Click Devices to view the list of devices for your organization.
2. Hover over the device name of the device that you want to view details for. If a custom name has been created for this device, you will see that listed here.
3. Click the name to open the details view for that device.

Restarting a Device

You can restart a device from the Automox console. Follow these steps:

1. Click Devices to select the device that you want to restart.
2. There are two ways to restart a device:
   • From the Devices page, select the device and click Actions → Restart.
   • Hover over the device name and click to open the Device Details page. Click Restart.
3. A warning message appears that allows you to cancel or select Restart Device.

Scanning a Device

You can scan a device from the Automox console. Follow these steps:

1. Click Devices and find the device that you want to scan.
2. There are two ways to scan a device:
   • From the Devices page, select the device and click Actions → Scan.
   • Hover over the ddevice name and click to open the Device Details page. Click Scan.
3. A notification appears in the console that a scan request was sent.

Deleting a Device

You can delete a device from the Automox console. Follow these steps:

1. Click Devices to find the device that you want to delete.
2. There are two ways to delete a device:
   • From the Devices page, select the device and click Actions → Delete.
   • Hover over the device name and click to open the Device Details page. Click Delete Device.
3. A warning message appears that allows you to cancel or select Delete Device.

Device Details Fields

The following describes the fields on the Device Details page. This includes the device status tiles, device information (this can vary depending on your Automox plan), device snapshot, device logs, associated policies, and software. See also Data Refresh Intervals and Data Availability Notes.

Device Status Tiles

The status tiles provide immediate important information about the device.

Agent Status

The two possible agent status states are described here.

Status	Description
Healthy	This status indicates that all data points evaluated in the healthy data check have passed the health check. The device’s data is complete, current, and consistent with expectations.
Health Warning	This status appears when at least one inventoried data point from the healthy data check fails the health check. This can signal missing, outdated, or inconsistent data that requires review or remediation.

Device Status

The following lists the status of a device and the description for that status.

Status	Description
Initializing	This indicates that the device has successfully connected to Automox, but has not yet completed the first system scan.
Installing	This indicates that a patch is being installed.
Uninstalling	The device is currently uninstalling software, per a policy.
Needs Restart	The device has installed patches or software that require a restart before installation can be fully completed.
Rebooting	This is shown when we restart a system due to patching or when the admin initiates a restart through the console.
Refreshing	The device is updating previously scanned software and hardware configurations or a worklet is being tested.
Ready	There is no command impacting the device.
Not Ready	This status is shown when the device is disconnected.
Pending	This status can indicate that a command is being run on the device or that a worklet is in the process of executing on the device.

Scan Results

The scan results tile provides information about available patches based on the timestamp of the last scan.

Device Information

The following sections provide an overview of the device information that is available in the tabs:

• Summary (available on all plans)
• Health
• Hardware
• Network
• Security
• Services
• System
• Users

Detailed descriptions of all categories can be found at Device Inventory.

Summary

The Summary tab provides a high-level overview of the device, including editable identification fields, current status indicators, group assignments, and essential troubleshooting context. It is available on all Automox plans and is the default landing tab when viewing device details.

Summary	Description
Custom Name	A user-defined name for the device. You can edit this field directly and select Save Device to apply the change.
Hostname	The system-assigned name for the device.
Tags	Shows existing tags applied to the device. Tags can be added or edited from this section.
Group	Indicates the device group assignment. You can change the group directly from this view.
Exclude From Reports	This shows if this device has been marked as an exception and is therefore excluded from statistics, but is still monitored. To do this, switch the Exclude From Reports toggle on or off. Note: Devices excluded here are omitted from the outstanding patch count shown on the dashboard.
Exclude From Remote Control Consent	Configure the consent required for remote control sessions.
Connection	Indicates whether the device has checked in with the Automox API within the last two minutes. Refer to the Compatibility Checklist for further details about troubleshooting this status.
Save Changes	Make sure to save and confirm changes made in this section.

Compatibility Checklist

The Compatibility Checklist is available from both the Summary and Health tabs. It allows you to assess whether Automox can manage the device by checking agent status, connectivity, and platform readiness.

You can also initiate a Check Device scan from either tab to run these checks in real time. In the Health tab, additional troubleshooting details are available.

• Review Checklist: Opens a detailed view of the device’s compatibility with Automox management. This includes agent and connectivity checks, as well as platform-specific readiness requirements.
• Check Device: Triggers a real-time compatibility scan to detect issues such as missing OS prerequisites or failed agent configuration.
• Connection Check: When the device details page loads, a basic connection test checks if the device can access automox.com over port 443 with SSL. Failed checks may point to firewall, proxy, or certificate issues.

Health

The Health tab provides diagnostic information that supports device troubleshooting, connection status verification, and compatibility assessment.

Available sections in the Health tab:

• Troubleshooting: Offers a connection status check (via port 443 and SSL to automox.com) and details from the latest system scan. This section helps identify communication failures or API check-in issues. Refer also to Compatibility Checklist.
• Automox Agent
• DNS
• Platform
• Shell

Hardware

The Hardware Information category captures detailed system hardware data across Windows, macOS, and Linux endpoints. It monitors BIOS configurations, CPU specifications, memory capacity and layout, motherboard identifiers, and network interface details. The category also tracks USB device properties and operating system firmware attributes, including boot type and management values.

Sections available in this tab:

• BIOS
• CPU
• Disk
• Hardware
• Memory

For detailed descriptions of this data category, see Device Inventory: Hardware Information.

Network

The Networking category tracks key network interface and connectivity data across Windows, macOS, and Linux systems. It monitors IP and MAC addresses, connection states, interface speeds, and error metrics to support performance diagnostics and device identification. The category also tracks listening ports and connection identifiers, giving you visibility into open network services and active communication paths across your environment.

Sections available in this tab:

• DNS
• Interface
• IP Address
• Port
• Route

For detailed descriptions of this data category, see Device Inventory: Networking.

Security

The Security category monitors critical security configurations across Windows, macOS, and Linux systems. It captures detailed data on digital certificates and SSH keys—including expiration dates, key strength, issuer details, and storage paths—to support credential auditing and trust validation. The category also tracks firewall configurations on Windows devices and hardening measures like screen lock status, Secure Boot, SELinux enforcement, and shell history.

Sections available in this tab:

• Bitlocker
• Firewall
• Shell

For detailed descriptions of this data category, see Device Inventory: Security.

Services

The Services category monitors background services across Windows, macOS, and Linux systems. It tracks key data points from service managers like launchd, systemd, and the Windows Service Control Manager, providing visibility into service names, startup behavior, running states, configuration paths, and execution parameters. This information helps you audit service activity, troubleshoot performance issues, and enforce secure, policy-aligned operations across your entire environment.

Sections available in this tab:

• Services
• WSUS

For detailed descriptions of this data category, see Device Inventory: Services.

System

The System tab provides detailed visibility into system-level attributes across Windows, macOS, and Linux devices. It monitors kernel versions, boot configurations, package managers, and driver statuses, along with operating system versions, architectures, firmware types, and localization settings. Additional tracking includes reboot requirements, update sources, SSH configurations, Active Directory settings, system UUIDs, and more.

Sections available in this tab:

• Auto Update
• AWS Metadata
• Configuration
• Driver
• Kernel
• Locale
• Operating System
• Optional Feature
• Restart
• Shell
• Software
• Update
• Update Source
• Uptime

For detailed descriptions of this data category, see Device Inventory: System Data.

Users

The Users category monitors user account activity and login behavior across Windows, macOS, and Linux systems. It tracks authentication events—including timestamps, login types, and source IPs—along with session IDs, user identifiers, group memberships, and password changes. The category also captures diagnostic data related to application crashes during user sessions.

For detailed descriptions of this data category, see Device Inventory: User Management.

Device Snapshot

The Device Snapshot section is collapsed by default. Select the arrow to expand and view key system and network details for the device, including hardware specifications, agent version, IP addresses, and user login information.

Device Snapshot	Description
Last User Login	The login name of the user who logged into the device.
System Details	ID (Server ID) FQDN (Fully qualified domain name) Serial Number (Serial number for this device) OS (OS version) CPU (CPU model of this device and clock speed) RAM (Size of system memory) Physical Storage Logical Drives
Automox Agent Version	The version of the Automox agent installed on the device.
Active Directory - Organizational Unit	The active directory OU filter path, if configured.
Network Details	Public IP Device (Name of the network device) MAC (Mac address for this device) Type (interface type) Private IP

Data Refresh Intervals

The majority of device data is updated every 24 hours. Some data points, like reboot status, are updated every hour. Others are updated on a weekly interval due to their relatively static nature.

Typical scan intervals for select data points

• Reboot status: Scanned every hour
• Logged in users: Scanned every 24 hours
• Available updates: Scanned every 24 hours
• Time zone: Scanned on a weekly basis
• CPU information: Scanned on a weekly basis

Data Availability Notes

• Initial sync delay: New devices require 5–10 minutes before data begins populating
• Offline devices: Do not receive data updates while disconnected
• Agent requirements: Devices must be running Agent version 2.1 or later to access the new inventoried data
• Version limitations: Devices running Agent versions earlier than 2.1 will see the redesigned Device Details page with a banner but cannot view or access the new inventoried data
• Partial support: Devices running versions between 2.1 and 2.2 might not receive all inventoried data points
• Empty fields: Not all devices return all data; collection scripts gather data only if it exists

Device Logs

The Device Logs section displays additional information from recent device scans.

This section is collapsed by default. To expand it, click the arrow to the right of the section header.

Viewing Logs

If the device has been scanned within the past 30 days, a table appears with the following columns:

• Data: See Type of Data
• Policy Name: Click the name to view the policy.
• Policy ID: The policy associated with the scan, if applicable
• Execution Time (UTC): The timestamp of when scan occurred
• Full Logs: The detailed log information for each scan, if available

Type of Data

The Data column lists the log type that was recorded. The following types can be included here:

• Get Software
• Get System Details
• Evaluation of Worklets
• Remediations
• Modify OS Auto Update
• Reboot
• Needs Reboot

You can expand each entry in the Full Logs column to view the complete log. If the log content exceeds a certain length, a Show More link appears to expand the full output. This behavior matches the CVE column in the Pre-Patch report.

Scan History and Availability

Logs are displayed for the most recent four scans, as long as those scans occurred within the last 30 days.

Additionally, a shortcut link to Device Logs is available from the Full Logs column in the Activity Log Report.

Associated Policies

From the Associated Policies section of the device details page, you can quickly view which policies the device is assigned to and what the schedule is. From here you can manually start the policy run outside of the schedule or manage the policies of the default group.

Associated Policies	Description
Policy Name	User-defined policy name
Update Schedule	This is the text description of when the policy will update.
Schedule Time	The time at which the policy is scheduled to execute.
Next Patch Window	The date and time for the next patch window for that policy.
Run On This Device	Click to immediately run the policy. Important: This will run the policy for the selected device. This will have no effect on disconnected devices. Note: You must confirm the action in the Run Policy window for it to proceed.
Manage Policies of the selected Group	Click the Manage policies button to manage which policies are associated with the current group.

The following icons are used on the Device Details page.

Associated Policies Icons	Description
	The policy has no items pending to install. The policy will not run at next scheduled runtime.
	The policy has items to install upon the next run (whether scheduled or manual).
	The last time the policy ran, it encountered an error. Error information can be found in the activity log or needs attention reports. The status will be cleared upon a successful execution of the policy.

Software Associated with a Device

The software associated with an individual device is listed at the bottom of the Device Details page. From here you can search for specific software and carry out bulk actions on installed software.

Use the search box to find specific software that you want to take action on. This search is comparable to Enhanced Device Search, see Filtering and Searching on the Devices Page.

Column Name	Description
Software Name	Name of the software associated with this device.
Status	Status of the software on this device. Possible values: update available, installed
Current Version	Version of the software installed.
Latest Version	Version of the software that is available for installation.
Days Exposed / Date Detected	By default, the Software table shows the Days Exposed. The days are based on the first time the software package was made available in the Automox customer base. To view the date the package was detected, click on the column heading to switch between Days Exposed to Date Detected.
Severity	This shows the CVE score severity level for the particular software package. When the severity is highlighted in blue, click to view the associated CVE.
Needs Restart	This shows if a restart is required for this software update.

Bulk Actions

You can select one or more software packages and select actions from the Bulk Actions drop-down menu.

See also Configuring Software on a Device.

• Roll Back
• Patch
• Ignore
• Defer
• Use Global Settings

Related Topics

• Managing Devices
• Device Explorer
• What the Statuses Found in the Automox Console Mean
• Worklet - Hostname Standardization