What the Statuses Found in the Automox Console Mean
Throughout the Automox console
Our web-based management dashboard, available at https://console.automox.com., Automox relies heavily on status messages to indicate the current operating state of devices A subset of Assets, a general term denoting anything that runs the Automox Agent and is registered with the system., policies Represents a set of logic statements that define the desired target state of a device, the allowed remediation schedule, and configuration parameters around how that remediation should take place., and agents. While these status messages indicate state, the underlying meaning of each one is not always clear. To provide more details, this section outlines the definition of each status message.
Device Status
You see several different states for your devices in the Automox platform. To convey this information, every device is assigned a status that indicates exactly how Automox is interacting with the device at any given time.
|
Device Status |
Icon |
Description |
|---|---|---|
|
Initializing |
|
This indicates that the device has successfully connected to Automox, but has not yet completed the first system scan. |
|
Installing |
|
This indicates that a patch is being installed. |
|
Uninstalling |
|
The device is currently uninstalling software, per a policy. |
|
Needs Restart |
|
The device has installed patches or software that require a restart before installation can be fully completed. |
|
Restarting |
|
The device is restarting. |
|
Refreshing |
|
The device is updating previously scanned software and hardware configurations or a worklet is being tested. |
|
Ready |
|
No command is impacting the device. |
|
Not Ready |
|
This status appears when the device is disconnected. |
|
Pending |
|
This status can indicate that a command is running on a device or that a worklet is executing on the device. |
|
Excluded From Reports |
|
This status indicates that the device is excluded from reports. |
|
Available Updates |
|
This status indicates that applicable patches have been detected, which are not necessarily associated with a scheduled policy. You can view these on the Device Details page under Software → Status. Search for Update Available. |
| No Pending Updates |
|
This status indicates that no applicable patches have been detected. This icon shows st the top of the Device Details page, under Scan Results. |
| Update Pending User Action |
|
This icon indicates that a device update is waiting for user action (install or restart) in order to apply the update. This icon is shown on the Device Details header and the Device Explorer side panel. |
| Exclusion Window |
|
This icon indicates that there is a scheduled exclusion window defined. This icon is used on the Manage → Scheduled Windows page. |
| Device Compatibility Status |
 |
This icon indicates whether the device is compatible with Automox. When shown in green with the check, the device is compatible. When shown in red, one or more of the criteria for compatibility has not been met. See Compatibility Checklist for more information. |
| Agent Health Indicator |
 |
This icon indicates whether the Automox Agent installed on the device is in a healthy state. See Device Health for more information. |
Policy Status
Besides the Device Status The current state of the device: Connected, Disconnected, Pending Restart, Failed Update, etc., policies assigned to the device also have their own statuses. These policy statuses indicate the current state of a given policy's evaluation and remediation steps.
|
Policy Status |
Icon |
Description |
|---|---|---|
|
Unmanaged |
|
No policy is associated with the device. |
|
Compliant |
|
Policies with a status of Compliant have no scheduled updates or failed remediations. |
|
Non-Compliant |
|
Policies with a status of Non-Compliant are either scheduled or have failed remediation. While the definition of "remediation" can differ depending on the policy type, this generally means that the policy has failed to successfully install new patches and manual intervention may be required. |
|
Scheduled |
|
A schedule is set for the policy. |
Connection Status
A device's connection status indicates whether the Automox agent Lightweight client application, which is installed on managed devices. installed on the device is communicating with the Automox API. While this status isn't a firm indication that something is wrong with the device, you can use it to determine how up-to-date the device's information is.
|
Connection Status |
Icon |
Description |
|---|---|---|
|
Connected |
|
A status of Connected indicates that the agent has checked in with the Automox API within the last two minutes. |
|
Disconnected |
|
A status of Disconnected indicates that the agent installed on a device hasn't checked in to the Automox API within the last two minutes. |
