Automox Tray and End-User Notifications FAQ

These are common questions users may ask, which administrators should be prepared to answer.

Closed Why is there an Automox Tray on my device?

The tray is required to manage software updates and restart requirements. It is part of your organization’s policy for keeping systems secure and up to date.

Closed Can I dismiss or delay a restart notification?

No. Notifications are scheduled based on policy, and cannot be snoozed or turned off. The restart happens automatically if not completed before the deadline.

Closed Why does the tray still show I need to restart even though I already restarted?

For patch policies, starting with 2.3.34, you can restart your device using either the Restart Now button in the Automox tray or the standard restart option in your operating system (such as the Start menu in Windows or the Apple menu in macOS). In most cases, the tray will recognize the restart and the message will clear automatically.

However, if a worklet requires a restart, you must use the Restart Now button in the Automox tray. Restarting through the operating system will not fulfill the requirement, and the tray will continue to show a restart reminder.

Closed What if I see "Installation in Progress" for a long time?

This can happen if the device was offline during the scheduled update. A restart from the tray should resolve the status. If it does not, users should contact IT support.

Closed Can I disable the Automox Tray?

Starting with Agent 2.3.34, a worklet is available to disable the Automox Tray on Windows devices. This gives flexibility in environments where the tray is not required or should be temporarily suppressed.

Outside of this worklet, the tray remains a required component to support deadline-based notifications and ensure users comply with update and restart policies.

Closed Is there a way to suppress pop-up reminders from occurring? (For example, when a manager wasn’t able to patch in the morning and is about to present for two hours.)

Pop-up reminders cannot currently be suppressed. There are a few options to avoid the reminder.

  • You can disable update and restart notifications in the policy configuration.
  • For Windows systems, you can disable the tray through a worklet.

Closed Can the tray be customized?

  • The Automox tray supports custom notification text from IT admins. Any custom messaging configured in existing policies will appear in the tray.
  • Starting with 2.3.34, you can replace the text "Managed by your IT Administrator" with your own custom text. Customizing the logo of the tray will be available in a future enhancement.

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