Automox Tray and End-User Notifications FAQ

These are common questions users may ask, which administrators should be prepared to answer.

Closed Why is there an Automox Tray on my device?

The tray is required to manage software updates and restart requirements. It is part of your organization’s policy for keeping systems secure and up to date.

Closed Can I dismiss or delay a restart notification?

No. Notifications are scheduled based on policy, and cannot be snoozed or turned off. The restart happens automatically if not completed before the deadline.

Closed Why does the tray still show I need to restart even though I already restarted?

Restarting through the operating system does not satisfy the Automox policy. Users must restart through the Automox Tray for it to be recognized.

Closed What if I see "Installation in Progress" for a long time?

This can happen if the device was offline during the scheduled update. A restart from the tray should resolve the status. If it does not, users should contact IT support.

Closed Can I disable the Automox Tray?

No. The tray is a required component to ensure compliance with IT-managed update policies.

Closed Will there be a way to suppress pop-up reminders from occurring? (For example, a manager wasn’t able to patch in the morning and is about to present for two hours.)

Not initially.

Closed Can the tray be customized?

  • The Automox Tray does not support custom notification text from IT admins.
  • Co-branding (such as company logos) is not currently available.

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