Automox Tray and End-User Notifications FAQ
These are common questions may ask, which administrators should be prepared to answer.
The is required to manage software updates and restart requirements. It is part of your 's for keeping systems secure and up to date.
No. Notifications are scheduled based on policy, and cannot be snoozed or turned off. The restart happens automatically if not completed before the deadline.
The Automox Tray clears its restart notification only after an update has actually been installed, not simply because the device was restarted. The notification tracks whether the patch was applied, so if the update has not been installed yet, the Tray will correctly continue to show that a restart is required.
Third-party patch policies (Agent version 2.3.34 and later): You can restart using either the Restart Now button in the Automox Tray or your operating system's standard restart option, such as the Start menu in Windows or the Apple menu in macOS. In most cases the Tray detects the restart and clears the notification. The Restart Now button in the Tray is the most reliable method.
First-party updates (Windows and macOS operating system updates): Install these through the Restart Now button in the Automox Tray, the update and restart option in the Windows Power Menu, or the update option in the macOS System Settings page. A plain restart or a shutdown does not install a first-party update. If you restart without installing the update, the Tray will correctly continue to show that a restart is required until you install it through one of the methods above.
Worklets that require a restart (Agent version 2.4 and later): Use the Restart Now button in the Automox Tray. This is the most reliable way to ensure the restart is recognized and the notification clears.
If the notification persists: If the Tray still shows that a restart is required after you have restarted and confirmed in the Automox console or Tray that the update installed, the installation may have failed or you may have hit a defect. Contact your IT administrator or Automox Support for assistance.
This can happen if the device was offline during the scheduled update. A restart from the tray should resolve the status. If it does not, users should contact IT support.
Starting with Agent 2.3.34, a worklet is available to disable the Automox Tray on Windows devices. This gives flexibility in environments where the tray is not required or should be temporarily suppressed.
Outside of this worklet, the tray remains a required component to support deadline-based notifications and ensure users comply with update and restart policies.
You cannot currently suppress pop-up reminders. A few options can help you avoid it.
- You can disable update and restart notifications in the policy configuration.
- For Windows systems, you can disable the tray through a worklet.
- The Automox tray supports custom notification text from IT admins. Any custom messaging configured in existing policies appear in the tray.
- Starting with 2.3.34, you can replace the text "Managed by your IT Administrator" with your own custom text. See Tray Customization Worklets for more information about customizing the Automox tray.
On macOS, changes to Do Not Disturb (enabling or disabling) take about 30 seconds before the Automox tray reflects the new state. This delay does not occur on Windows.
See also: End-User Notifications for details about configuring Do Not Disturb (DND) in policies.
When multiple policies are scheduled on a device, the Automox tray displays notifications tied to the deadline of the first policy that will run.
Represents a set of login credentials and contact information for an external user. A user is associated with an account. Once created a user should get privileges granted to act:
- at an account level
- at an organization level may ask, which administrators should be prepared to answer.