Billing

You can access and manage your company account, plan details, and billing history from the Billing tab.

Managing Billing

PREREQUISITES

You have Full Administrator or Billing Administrator privileges.

  • Go to Settings > Billing.

Billing Information

You can view and manage your company details.

Click the Billing tab to edit the following information:

  • Company Name

  • Country (If your country is not listed, contact [email protected])

  • Address

  • City

  • State (only required for US addresses)

  • Zip/Postal Code

Your Automox Package

You can view and manage your current plan from the Billing tab. Here you can see if you are on a monthly or annual plan. See www.automox.com/pricing for details about available plans.

Automox offers two types of monitoring plans that are available on a monthly or annual basis: Patch and Manage. The following features are available with these plans:

Upgrading Your Automox Package Plan

It is possible to change your plan from Patch to Manage. You can also decide to upgrade to the annual payment plan.

  • If you are on a monthly plan, click Compare Plans to see how you can save on your current plan.

  • To upgrade to an annual plan, select the Billing Cycle toggle and switch from Monthly to Annual.

  • If you have questions about upgrading your plan, contact us at [email protected].

  • To save any changes, click Update Billing.

Payment Methods

You can manage your credit card payment method here. You can only use one payment method at a time for your plan. Other options for payment, such as electronic transfer, are available as well. Please contact us about setting that up for you at [email protected].

  1. Click Update to edit your credit card information.

  2. Click Update Billing.

Current Billing Cycle

You can view details about how many devices are currently in your plan and when you will be billed. If you have questions about this, contact us at [email protected].

Billing History

You can manage your invoices from the Billing History table. The following information is shown:

  • Invoice: This is the name of the invoice.

  • Date: The date that the invoice was billed.

  • Paid: This indicates if the payment has been fully collected or not.

  • Total: The total amount for this invoice.

  • Download: Click the icon to download a PDF of the invoice for your records.

Exporting and Managing Billing History

To export invoices, select the checkbox next to the invoice and click Export on the left of the table. You can select multiple rows. In the Export Invoices window, you can decide what data to export: Invoice Number, Date, Paid, Total.

To edit which columns show in the table, click Columns to the right of the table. It is possible to hide all but the Invoice description column. This selection has no effect on the export functionality.

If you have any billing questions, contact Automox Support.

Important Billing Change - Updated Remittance Address

Please be advised, effective immediately, Automox, Inc has changed its payment remittance. Automox will still accept payments via credit card and at our Walnut address in Boulder, CO through January 31, 2021.

UPDATED REMITTANCE INFORMATION

ACH / Wire Preferred Silicon Valley Bank Routing # 121140399 Account # 3303152769 SWIFT SVBKUS6S

All Checks Should be Mailed To: Automox Inc Dept CH 14501 Palatine, IL 60055-4501

Payments Sent via FedEx, UPS, etc: Automox Inc 14051 5505 N Cumberland Ave, Suite 307 Chicago, IL 60656-1471

If you are enrolled in our automatic payment program, you can disregard this notice.

To avoid delays in processing and posting of payments to your account, please take the necessary steps to send the payment to the new remittance address.

The change in the remittance address shall not be deemed to grant or extend credit terms, or modify the terms and conditions of Automox Inc.

Any questions? Call us at: 720-515-3278 (U.S. Only) or email us at [email protected].

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