Overview


From the Devices tab, you can view the full inventory for all of your Mac, Windows, and Linux devices. From this view you can search, filter, and sort, as well as export the details to a csv file.

The following topics are described here:

Viewing Device Inventory


From the Devices tab, you can view the full inventory for all of your Mac, Windows, and Linux devices. From this view you can search, filter, and sort, as well as export the details to a csv file.

Device Page Columns

Table Column Description
OS This is the OS type of the device, either Mac, Windows, or Linux, it is depicted with an icon.
Display Name This the name that the device either assigns by default, or the name the user assigned to the individual device. Click name to display device details page. See also Device Details.
Group Membership The associated group membership is displayed here. See also Groups.
IP Address IP address assigned to the device.
OS Version OS version currently installed on the device.
Pending Patches This shows if there are any scheduled patches for this device.
Total Patches This shows the total number of patches associated with this device.
Status This column shows details about all the statuses associated with a device. For example, the last time a patch was processed, if the device is up-to-date, if a patch is pending, if the device has been marked with an exception, etc… Review status definitions here.

Assigning a Device to a Group


To assign a device to a group, follow these steps: (See also Groups)

  1. Click the checkbox for the device(s) you want to assign to a group.
  2. Click Assign to Group. The Assign to Group dialog opens.
  3. From the Select Group drop-down list, choose the desired group
  4. Click Add Devices to Group.

Rescanning a Device


To rescan a device, follow these steps:

  1. Click the checkbox for the device(s) you want to rescan.
  2. Click the Rescan link.
  3. The request is sent and Automox gets the latest status of the device.

Rebooting a Device


To reboot a device, follow these steps:

  1. Click the checkbox for the device(s) you want to reboot.
  2. Click the Reboot link.
  3. When the confirmation model appears click Reboot Device(s).
  4. The request is sent and the devices are immediately rebooted. This bypasses any user notifications.

Exporting Device Inventory


You can export data contained in the Device inventory for one or all devices. To do this, follow these steps:

  1. Click the checkbox for the device(s) you want export data for.
  2. Click the Export link.
  3. A csv file will automatically downloaded to your computer.

Removing a Device


In order to remove a device from your Automox inventory follow these steps. After removing a device it will no longer be managed by Automox. A removed device can be re-added.

  1. Click the checkbox for the device(s) you want to remove.
  2. Click the Remove Device link
  3. A csv file will automatically downloaded to your computer.To confirm the action, click Delete.

Searching, Sorting and Filtering Device Information


There are various ways to search, sort, and filter the information contained in on the Devices page.

Using the Search Field

To search for devices, click on the search field. A suggested list of options will appear. The list populates with available device statuses, patch statuses, device groups and operating systems. You can scroll through the list and select an option to filter the list of devices.

Results: (All devices with a compliant status)

Optionally enter text to find the device you are searching for. Any text entered will be matched against the device name, IP address, tags, etc…

Sorting By Column

Click on the heading name of any column in the Devices list to sort the list alphabetically or numerically.

Filtering By Status

You can use the status tiles to search for devices. Click on a tile and only the devices associated with that status will be listed. This can be used in conjunction with the search field. Review status definitions here.

Device Filters

Device Details


You can view details for individual devices from the device details view.

  • From the Devices page, hover over the display name of the device and click to open the detail view for that device.
  • From the device detail view, you can see the name of the device and an Actions drop-down list. From this Actions drop-down list you can select to immediately Reboot or Refresh the device from here.
  • The Endpoint Status icon provides a quick status of this device. The following table describes the possible values:

Device Statuses

Device Status Description
Patching/Updating This is used when we are actively applying an update. If this status persists for too long then the status will be moved into Needs Attention.
Scanning This is used when an device is added to the system and when we regularly scan the system to see if new patches are available for it.
Rebooting This is shown when we restart a system due to patching or when the admin initiates a restart via the console. If the status persists for too long the device is moved into Needs Attention.
Pending Update Patches have been found for the device and scheduled, but not applied yet. If the patches were tried previously the device is moved into Needs Attention.
Up To Date There are no other updates for the device. This device is fully Up To Date according to its policies.
Disconnected We are unable to currently contact the device; most likely it is off or disconnected from the internet.
Needs Attention Something has gone wrong with the device and the admin needs to address that issue, we will continue to attempt to patch the device but we recommend that the admin review the device and it’s settings.
Reboot Required The device requires a reboot in order to complete patching.
Unmanaged This device has been added to Automox but the group it is in does not have any policies assigned to it.
Monitoring Only Patching will not occur on these devices due to the fact that the user is on free monitoring.
Exception This device is flagged as an exception and will not show up in reporting. We will still try to patch according to the policies assigned to the group that it is in.
Missing The device has been disconnected for more than 5 days. This also puts the device in Needs Attention.

You can view the following information from the device details page:

Device Details
Device Detail Field Description
Display Name Name assigned to the device you can edit this by typing into the field.
Exception Shows if this device has been marked as an exception and is therefore excluded from statistics, but is still monitored.
Toggle the Exception switch to Yes to mark this device as an exception.
Group Group this device is assigned to. This can be modified from here.
Tags Lists tags that are applied to this device. Tags can be added or edited here.
System Details
Model Model number.
Serial Number Serial number for this device.
OS OS version
CPU CPU model of this device and clock speed.
RAM Size of system memory.
HD What kind of storage device is in use it’s size and the free space available.
Automox Agent Version The version of the Automox Agent installed on the Device.
Last User Logged In The login name of the that user who logged into the Device.
Network
Device Name of the Network Device
MAC Mac address for this device
Type The type of interface
IP IP address of the device
Cloud ID AWS ID, if applicable
Dev The interfaces in use with this device
Agent Information
Last System Scan The time the device was last refreshed the number shown to the right is the number of hours that have past since that date and time. If the number is in red it’s a sign that this device has not been scanned recently and the data around it may be out of date.
Next Patch Window The time the next patch on this device will take place
Last Check-In Time The last time the Automox agent contacted the Automox cloud
Restart After Patch This indicates if the device will be rebooted after patching or when required
Needs Reboot If the device needs to be restarted to complete patching this will be flagged as Yes.
Troubleshooting
Connection This is a check that runs when the page is loaded, if the device can connect to port 443, automox.com and a SSL connection to automox.com the device is considered connected to the system.
Compatibility Once a device is connected Automox runs a Compatibility Check to ensure we can successfully manage the device. Each operating system has its own compatibility checklist. For more details on what is passing or failing on the compatibility check click the Review Checklist link which will open the Compatibility CheckList.
Associated Policies
Policy Status Status of the current policy. Possible values: Up To Date, Pending, Needs Attention
Policy Name User-defined policy name
Update Schedule This is the text description of when the policy will update.
Next Patch Window The date and time fo the next patch window for that policy.
Run Policy Click Run Policy to immediately run policy. IMPORTANT this will run the policy for all of the devices assigned to that policy, not just the device that is currently visible.
Actions
This is a graphical depiction of actions for this week. Hover over the bar in the graph to view how many policies were successful, failed, or are pending.
Software
Status Status of the software on this device. Possible values: awaiting update, installed
Software Name Name of the software associated with this device.
Current Version Version of the software installed
Available Version Version of the software that is available for installation
Severity ???
Actions This graph provides the success, failure, and pending patching statistics for the current week.

Configuring Software On a Device

From the detailed device page, you can take the following actions to configure software on a device.

  1. From the Software section of the device page, you can use the Filter software by field to search for software.
  2. Click the Actions drop-down list associated with the software. The options are described in this tables.

    Action Description
    Rollback If available, this means you can downgrade the software selected.
    Patch Now If a patch is available, select Patch Now to update to the available version.
    Defer If a version is available, select Defer and enter a date to resume the patch.
    Ignore This will ignore any updates available.
    Patch on Schedule Package will patch in the next patch window for the policy that governs it.
  3. Click the Patch All drop-down list at the bottom of the device page. The following actions can be applied to all software on this device:

    Action Description
    Patch All Applies all available patches.
    Defer All Defers all available patches.
    Ignore All Ignores all available updates.
    Use Global Setting For All All packages will patch in the next patch window for the policy that governs them.
  4. Click Start to follow through on the selected action. A confirmation message appears before the action is applied.