Device Overview


From the Devices page, you can view the full inventory for all of your Mac, Windows, and Linux devices. From here you can search, filter, and sort, as well as export the details to a CSV file.

The following topics are described here:

Viewing Device Inventory


You can view the following information from the Devices page.

Device Page Columns

Table Column Description
OS This is the OS type of the device, either Mac, Windows, or Linux, which is depicted with an icon.
Display Name This the name that the device either assigns by default, or the name the user assigned to the individual device. Click the name to display the Device Details page. See also Device Details.
Group Membership The associated group membership is displayed here. See also Managing Groups.
Tags Tags are optional. They can be used to improve your search experience.
IP Address IP address assigned to the device.
OS Version OS version currently installed on the device.
Pending Patches This shows if there are any scheduled patches for this device.
Total Patches This shows the total number of patches associated with this device.
Status This column shows details about any status associated with a device. For example, it can show the last time a patch was processed, if the device is up-to-date, if a patch is pending, and if the device has been marked with an exception.

Assigning a Device to a Group


To assign a device or multiple devices to a group, follow these steps: (See also Managing Groups)

  1. From the Devices page, click the checkbox for the device(s) you want to assign to a group.
  2. Click Assign to Group. The Assign to Group dialog window opens.
  3. From the Select Group drop-down list, choose the desired group.
  4. Click Assign Devices to Group.

Rescanning a Device


To rescan a device, follow these steps:

  1. From the Devices page, click the checkbox for the device(s) you want to rescan.
  2. Click the Scan link to rescan the device.
  3. The request is sent and Automox gets the latest status of the device.

Rebooting a Device


To reboot a device, follow these steps:

  1. From the Devices page, click the checkbox for the device(s) you want to reboot.
  2. Click the Reboot link.
  3. When the confirmation dialog window opens, click Reboot Device(s).

    The request is sent and the devices are immediately rebooted. This bypasses any user notifications.

Exporting Device Inventory


You can export data contained in the Device inventory for one or all devices. To do this, follow these steps:

  1. From the Devices page, click the checkbox for the device(s) you want export data for.
  2. Click the Export link.

    A CSV file is automatically downloaded to your computer.

Removing a Device


In order to remove a device from your Automox inventory, follow these steps. After removing a device, it is no longer managed by Automox. A removed device can be re-added by reinstalling the agent on that device.

  1. From the Devices page, click the checkbox for the device(s) you want to remove.
  2. Click the Remove Device link.
  3. A CSV file is automatically downloaded to your computer. To confirm the action, click Delete.

Searching, Sorting, and Filtering Device Information


There are various ways to search, sort, and filter the information contained on the Devices page.

Using the Search Field

To search for devices, click on the search field. A suggested list of options will appear. The list populates with available device statuses, patch statuses, device groups, and operating systems. You can scroll through the list and select an option to filter the list of devices.

Results: (All devices with a compliant status)

Optionally, enter text to find the device you are searching for. Any text entered is matched against the device name, IP address, tags, etc.

Sorting By Column

Select a heading name of any column in the Devices list to sort the list alphabetically or numerically.

Filtering By Status

You can use the status tiles to search for devices. Select a tile to list only the devices associated with that status. This can be used in conjunction with the search field.

Device Filters

Device Details


You can view details for individual devices from the Device Details view.

  • From the Devices page, hover over the display name of the device and click to open the details view for that device.
  • From the device details view, you can select to Restart or Scan the device.
  • The device status icon provides a quick status of this device. The following table describes the possible values:

Device Status

Device Status Description
Patching/Updating This is used when we are actively applying an update. If this status persists for too long then the status will be moved into Needs Attention.
Scanning This is used when a device is added to the system and when we regularly scan the system to see if new patches are available for it.
Rebooting This is shown when we restart a system due to patching or when the admin initiates a restart through the console. If the status persists for too long, the device is moved into Needs Attention.
Pending Update Patches have been found for the device and scheduled, but not applied yet. If the patches were tried previously, the device is moved into Needs Attention.
Up to Date There are no other updates for the device. This device is fully up-to-date according to its policies.
Disconnected We are unable to currently contact the device. It is most likely off or disconnected from the internet.
Needs Attention Something has gone wrong with the device and the admin needs to address that issue. We will continue to attempt to patch the device, but we recommend that the admin review the device and it’s settings.
Reboot Required The device requires a reboot in order to complete patching.
Unmanaged This device has been added to Automox, but the group it is in does not have any policies assigned to it.
Monitoring Only Patching will not occur on these devices due to the fact that the user is on free monitoring.
Exception This device is flagged as an exception and will not show up in reporting. We will still try to patch according to the policies assigned to the group that it is in.
Missing The device has been disconnected for more than 5 days. This also puts the device in Needs Attention status.

You can view the following information from the Device Details page:

Device Details
Device Detail Fields Description
Display Name Name assigned to the device. You can edit this by typing into the field.
Exception Shows if this device has been marked as an exception and is therefore excluded from statistics, but is still monitored.
Toggle the Exception switch to Yes to mark this device as an exception.
Group This lists the group this device is assigned to. This can be modified from here.
Tags This field lists Tags that are applied to this device. Tags can be added or edited here.
System Details (Hover over icon to view description.)
Host Name Model number.
FQDN Fully qualified domain name.
Serial Number Serial number for this device.
OS OS version.
CPU CPU model of this device and clock speed.
RAM Size of system memory.
Hard Disk What kind of storage device is in use it’s size and the free space available.
Automox Agent Version The version of the Automox Agent installed on the Device.
Last User Logged In The login name of the user who logged into the Device.
Network
Public IP
Device Name of the Network Device.
MAC Mac address for this device.
Type The type of interface.
Private IP IP address of the device.
Device Status This shows the current status of patching for this device.
Connection Status This shows if this device is online.
Last System Scan The time the device was last refreshed. Then the number of hours that have passed since that date and time. If the number is in red, it’s a sign that this device has not been scanned recently and it might be out-of-date.
Next Patch Window The scheduled time for the next patch on this device.
Last Check-in Time The last time the Automox agent contacted the Automox cloud.
Restart After Patch This indicates if the device will be rebooted after patching or when required.
Device Requires Reboot If the device needs to be restarted to complete patching, this shows Yes.
Troubleshooting
Connection This is a check that runs when the page is loaded. If the device can connect to port 443, automox.com, and an SSL connection to automox.com, the device is considered connected to the system.
Compatibility After a device is connected, Automox runs a Compatibility Check to ensure we can successfully manage the device. Each operating system has its own compatibility checklist. For more details about what is passing or failing on the compatibility check, click the Review Checklist link to view the Compatibility Checklist.
Associated Policies
Policy Name User-defined policy name.
Update Schedule This is the text description of when the policy will update.
Next Patch Window The date and time for the next patch window for that policy.
Run Policy Click Run Policy to immediately run policy. IMPORTANT this will run the policy for all of the devices assigned to that policy, not just the device that is currently visible. Note: You must confirm the action in the Run Policy window for it to proceed.
Software
Software Name Name of the software associated with this device.
Status Status of the software on this device. Possible values: awaiting update, installed.
Current Version Version of the software installed.
Latest Version Version of the software that is available for installation.
Severity This shows the CVE score severity level for the particular software package.
Actions This drop-down menu allows you to select various actions for the available software, such as Defer or Patch Now.

Configuring Software on a Device


From the Device Details page, you can take the following actions to configure software on a device.

  1. From the Software section of the device page, you can use the Filter field to search for software.
  2. Click the Actions drop-down list associated with the software. The options are described in this table.
    Software Actions
  3. Click the Patch All drop-down list at the bottom of the Device Details page. The following actions can be applied to all software on this device:
    Software Patch All
  4. Click Start to follow through on the selected action. A confirmation message appears before the action is applied.